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ORGANIZATIOINAL CHANGE.   Term Paper ID:30464 Click to get this paper Essay Subject: Analysis of how a fictional company handles re-organization.... More... 10 Pages / 2250 Words 3 sources, 4 Citations, APA Format $40.00 Return to List of Papers Paper Abstract: Analysis of how a fictional company handles re-organization. Resistance of the organization to change. Key issues faced by the company in re-organizing (new information system, return on investment analysis, lack of communication). Challenges facing the organization. Performance indicators. Reasons for communication breakdown. Factors of resistance to changes. Table of Contents. Paper Introduction: Table of Contents Background 2 Key Issues Facing the Company 2 Requirements Definition 3 Quality 4 Communication 6 Resistance to Change 7 Conclusion and Recommendation 9 References 12 Background Jim Toy, Customer Services Director (UK) for French-owned Lyon Assurance Company, is faced with a perplexing challenge. The parent company has invested three (3) million pounds associated with the implementation of information systems that were intended to reduce the cost of processing new insurance policy applications. Senior management perceived this as a necessary move in order to remain competitive in the European insurance market. Unfortunately the results promised with respect to productivity improvement and customer service, are not apparent to management a Text of the Paper: The entire text of the paper is shown below. However, the text is somewhat scrambled. We want to give you as much information as we possibly can about our papers and essays, but we cannot give them away for free. In the text below you will find that while disordered, many of the phrases are essentially intact. From this text you will be able to get a solid sense of the writing style, the concepts addressed, and the sources used in the research paper. perplexing challenge The parentcompany has invested three in theEuropean insurance market Unfortunately the results It is unlikely the problem of the new system In spite of the new system the difficulty of performingqueries because of and does not understand why things havebecome of the problem While some of these issues may be investment analysis to management Lack of communication within the is so markedly different that it needs to bemeasured against from the user community Having robust reliable software and whatthe user community expects to see critical elements associated with the desired endresults requirements at thebeginning of the initiative For this reason performancerequirement one is unable to judge just all-inclusive listing Anexperienced project manager into the entire infrastructure of the overall or enterprise type Highly object-oriented software design for a given period of time before within a given period of time is also a critical the organization can plan around the time of software and network performance are regularly kept and operate and maintain the system Scalability-Measures the to assess if softwaresystem quality is of the system and or faced today by technology staff turnover and establishes mutuallysatisfying relationships between management subordinates and client Factors to them Use of highly structured graphics-oriented specification and to those whom they believe to develop their own approaches Thepreferred approach situation under review communication between the departmentsmay have originally been as opposed to a lack of communication the central core of the challenge facing Jim Toy technologies and workprocesses From this interaction is a self-reinforcing flow of increasing employees as well as between departments mode of behavior Resistance to change within a differentagenda being stubborn or poorly informed or lacking in characteristics mechanisms and other personality-relatedvariables Resistance due to habit and inertia-i e What we have the change Resistance due to limited resources and agent When the purpose of the change beinfluenced by this change Rumors will Conclusion and Recommendation Of the issues presented it is regarding the difficulty in making the system queries additional technical information the recommendation is of stability for itself there thecrisis occurs the resistance to change is reduced-organization is adopt a posture ofconstant change From the organizational point resistancefactors presented herein the information provided suggests the change and prejudice against alongrestricted channels Each of these directors information theyheretofore tightly controlled themselves is some level of resentment by the directors and those habit and fear of the unknown that comes seniormanagement is willing to give the new system any overcoming the long established traditions and work by beingappointed the new manager of the department the the answer thisscenario can set up a on the receiving end of prejudice or reassign those managers and directorsthat are not at http www andersonconsulting com org resist system Available on-line at http world Conclusion and Recommendation References Background Jim Toy Customer Services costof processing new insurance policy applications Senior managementperceived this and they are concerned Jim has to Company Ron Smith manages the UK Customer there is a growing level of is to increase hisdepartmental headcount by assessment of the keyissues Of equal include the following There is a general inability in accordance with thetypical return-on-investment ROI analysis are usually not that will influence the degree Requirements Definition The first step in this process not the final result or system solution is acceptable User how much of the lack of desired as was discussed the importance of defining requirements so morecommon types of performance indicators placed upon a system design the lifecycleof the project Compatibility-This represents the to be used on an interchangeable basis with system to function at a given level without fail of failure specified Maintainability-The ability of the for the month or the the system can be monitored Ease of Use-Relates to the to respond to new business conditions making system queries indicatesto the experienced viewer a likely is some combination of both factors Communication level complexity is increasing Traditionalmanagement levels of skill Breaking the task s many managers andindividual contributors who believe themselves to be technically bestway to do just about everything and their arrogance The end result is a team with a thiscommunication to break down for reasons that appear to be is that associated with change It resistance impairs concerted efforts to improveperformance Von Stackelberg The organization emergent property Individual resistanceto change to change is acultural norm the new system to break of the changesare often labeled correctly also be applied Human resistance to follows Resistance due to the threat of the loss of to failed change efforts Resistance due to forced occurs too rapidly for the organization affected bythe change must know why spread disinformation especially when no concrete facts can be presented quality of the deployed system In lack of adequateuser training Most likely it is some to change is an inherent part of the need to be altered Von Stackelberg Similarly many organizations back tobeing highly change resistant-i e the normal state because it permitschange to be introduced at a fear of the unknown habit loss of rewards andprivileges not four key directors Managing Finance Customer improve productivity and customer service since itwould not only give the information provided only serves of the rewards and privileges associatedwith position power Secondary to performance Time is also a factor and it is not all of thishas happened in the middle of be one of the architects of absorbed enterprise or was this someone who was no longerproviding been designedand implemented neither will be good enough to factors presented above Given he is in been mandated References Anderson T reasons Stackelberg P Resistance to change Table of ContentsBackground Key Issues Facing million pounds associated with theimplementation promised with respectto productivity improvement and will be completelysolved by making changes within the Customer Service Ron'sdepartment has a four week backlog of work the complexity associated with the new system more problematic He is concerned about the level of urgency rooted in the actual deploymentprocess associated with the department and potentially external to the department as well Resistance a different standard The following systems Communication between participating departments Resistance to change brought about from the solution This represents themeasures by which either and avoid the non-essential From the information this factor will beconsidered of secondary how truly strong or robust thefinal solution will work with the user community to establishguidelines and thus system and or operating environment makes careful use of commonality to reduce cost of coding failure occurs Normally in this factor Especially in the case of impact of systems being down and under repair or logged the information analyzed ability of the system to be enhanced or expanded anything more than a secondary factor However a lack of training of a myriad of otherissues make the enhance communication include McLeod Smith p Use design techniques that reduce communication possessless than equal technical acumen As is the consultative one where subordinates are allowedto develop and quite good based upon the way the company wasorganized Resistance to Change One of the most Resistance to change is an ongoing derived organizational behavior culture and performance that resistance can be seen to Moreimportantly the reinforcing nature of this process the organization typically brings a terms of a generalunderstanding of the organization's goals Some of those that are always done is the way it should or due to vested interests Resistance due to loss is not clearly articulated resistancedue to poor communication characteristically develop aroundchanges that were inadequately explained It is believed that those dominant to thesituation facing Jim Toy are is suggestive ofa fundamental shortcoming in for Jim to focuson those issues pertaining to is atendency for organizations to attempt lookingfor a solution Once the crisis of view this approach ismost that thedominant ones are those associated with the change agent Ron Smith From the information had two senior managers below this second level but would be an adjunct close to them that is associated with loss ofposition with any new system butthese factors would most likely additional time to settlein to the habits internal to theabsorbed enterprise can sometimes be question must be posed what happened to his dangerous resistance in that no matter how hard RonSmith works associated with being the change agent Before overly willing and able to effectively embrace the change ofownership and html Nicholas J M Project management for business and technology std com lo html Director UK for French-owned LyonAssurance Company is faced with a as a necessary move in order to remain competitive assess the situation andreport back to headquarters Service Department and was one ofthe architects complaining going onwithin Ron's department associated with ten percent Jim remains unconvinced thatincreasing staff is necessary importance is the influence of other departments upon thescope to present an accurate return on successful Many will argue that the arena of success Securing solid requirements and expectations must be a clear determination of requirementsneed to focus on the improvements inproductivity is caused by inadequate definition of isthe definition of performance indicators Without some sort of Nicholas p This is not an ability of the system and associated subsystems to be integrated an existing component or object of a different Alternatively this may be specified as being able to function system to be brought back on line quarter it is essential that with respect to its performance capability Routine measurements amount of special training or abilities needed to From the information provided it is difficult and fundamental shortcoming in thedesign Traditional writing and speaking skills not withstanding thechallenges methodology is losing ground to that which into manageable chunks with minimal coupling between superiorto just about everyone and certainly shows Subordinates aswell as clients are not able greater feeling ofcommitment to the process In the more due toresistance to change is in this area that isbelieved to be represents a complexsystem of relationships between people leadership can give rise to organizational resistance Therefore This environment in turn encourages increased resistance tochange among individual theorganization out of this circular or incorrectly as operating from change Anderson can be based onsituational variables social-psychological and personalityvariables position power Resistance due to the fear of the unknown change and the lack of participation in to adapt Resistance due to prejudice against the change a change is being made and how they will to counter the rumorsand disinformation the latter case the statementsmade combination of both In the absenceof organization'sattempt to maintain a certain level seem to move from crisis to crisis When Another reaction toconstantly changing environmental situations is to constant rate Of the nine enough time for the organization to adapt to Services and Personnel directed information flow vital information to the directors to criticize Ron Smith'soperation it is likely that there this would be the issues of resistancedue to clear as to whether or not a takeover situation and as such the new system and he was rewarded for his good a benefit to the organization Regardless of overcome the resistance ofhis being agreement then itwill be necessary to remove and for resistance to change AndersenConsulting White Paper Available on-line model LO A STELLAmodel of a complex the Company Requirements Definition Quality Communication Resistance to Change of information systems that were intended to reduce the customer service are not apparent tomanagement Department Key Issues Facing the very few of the workers arenot performing well and Ron believes the only way to solve his problem in thedepartment and wonders if Ron was correct in his new information system there are other issuesfacing the organization which to change Information technology projects when measured are typical of someof the challenges by new information systems and the associated technology and infrastructure the user and or management will determine whetheror provided it isdifficult to determine importance in this analysis Quality Just The following represents a sample of some of the help to show continued value add during Commonality-This represents the ability of a component or coded object and development Reliability-Represents the ability of the type of specification there are levels financially related software systems when closing the books Testability-This refers to the degree to which to predict potential areas of performance degradation to include new functionalities technology or be adapted thestatements made regarding the difficulty in the user community Mostlikely it building and maintenance of human relationships more andmore important System of small teams with high problems In the information technology arena there are such these members know the test their own approaches with individual initiative beingrespected and rewarded The introduction of the new information system has caused difficult and frustrating challenges faced by anyorganization issue both at the individual and atthe enterprise level This is tightly interwoven Thus organizationalresistance to change becomes an develop asindividuals create an environment in which resistance can be very powerfuland defeating to outside attempts i e gooddeal of emotion to the surface Those individuals resistant and or missions Other negativevalue terms can due to situational variables arelisted as be Resistance due to previous exposure of rewards and privileges Resistance to change that may develop Those individuals most also easier for thoseindividuals already resisting the change to the resistance of the organization to changeand the the system design and or a the resistance of the organization to change While resistance to halt external change so that theirinternal state does not is over the organization goes likely conducive to long-term organizational health resistance due to the threat of theloss of position power provided the company previously consisted of ahighly structured environment where were staff and secretaries The new informationsystem was intended to to goodbusiness planning and control While power as well as loss impact staff level performance as opposedto executive level culture of the organization One must remember that very difficult Finally since Ron Smith is considered to predecessor Was this individual highly respectedwithin the no matter how well the information system has chastising Ron Smith Jim Toy needs to look atvalidating the the new technology infrastructure that has New Jersey Prentice Hall Von perplexing challenge The parentcompany has invested three in theEuropean insurance market Unfortunately the results It is unlikely the problem of the new system In spite of the new system the difficulty of performingqueries because of and does not understand why things havebecome of the problem While some of these issues may be investment analysis to management Lack of communication within the is so markedly different that it needs to bemeasured against from the user community Having robust reliable software and whatthe user community expects to see critical elements associated with the desired endresults requirements at thebeginning of the initiative For this reason performancerequirement one is unable to judge just all-inclusive listing Anexperienced project manager into the entire infrastructure of the overall or enterprise type Highly object-oriented software design for a given period of time before within a given period of time is also a critical the organization can plan around the time of software and network performance are regularly kept and operate and maintain the system Scalability-Measures the to assess if softwaresystem quality is of the system and or faced today by technology staff turnover and establishes mutuallysatisfying relationships between management subordinates and client Factors to them Use of highly structured graphics-oriented specification and to those whom they believe to develop their own approaches Thepreferred approach situation under review communication between the departmentsmay have originally been as opposed to a lack of communication the central core of the challenge facing Jim Toy technologies and workprocesses From this interaction is a self-reinforcing flow of increasing employees as well as between departments mode of behavior Resistance to change within a differentagenda being stubborn or poorly informed or lacking in characteristics mechanisms and other personality-relatedvariables Resistance due to habit and inertia-i e What we have the change Resistance due to limited resources and agent When the purpose of the change beinfluenced by this change Rumors will Conclusion and Recommendation Of the issues presented it is regarding the difficulty in making the system queries additional technical information the recommendation is of stability for itself there thecrisis occurs the resistance to change is reduced-organization is adopt a posture ofconstant change From the organizational point resistancefactors presented herein the information provided suggests the change and prejudice against alongrestricted channels Each of these directors information theyheretofore tightly controlled themselves is some level of resentment by the directors and those habit and fear of the unknown that comes seniormanagement is willing to give the new system any overcoming the long established traditions and work by beingappointed the new manager of the department the the answer thisscenario can set up a on the receiving end of prejudice or reassign those managers and directorsthat are not at http www andersonconsulting com org resist system Available on-line at http world Conclusion and Recommendation References Background Jim Toy Customer Services costof processing new insurance policy applications Senior managementperceived this and they are concerned Jim has to Company Ron Smith manages the UK Customer there is a growing level of is to increase hisdepartmental headcount by assessment of the keyissues Of equal include the following There is a general inability in accordance with thetypical return-on-investment ROI analysis are usually not that will influence the degree Requirements Definition The first step in this process not the final result or system solution is acceptable User how much of the lack of desired as was discussed the importance of defining requirements so morecommon types of performance indicators placed upon a system design the lifecycleof the project Compatibility-This represents the to be used on an interchangeable basis with system to function at a given level without fail of failure specified Maintainability-The ability of the for the month or the the system can be monitored Ease of Use-Relates to the to respond to new business conditions making system queries indicatesto the experienced viewer a likely is some combination of both factors Communication level complexity is increasing Traditionalmanagement levels of skill Breaking the task s many managers andindividual contributors who believe themselves to be technically bestway to do just about everything and their arrogance The end result is a team with a thiscommunication to break down for reasons that appear to be is that associated with change It resistance impairs concerted efforts to improveperformance Von Stackelberg The organization emergent property Individual resistanceto change to change is acultural norm the new system to break of the changesare often labeled correctly also be applied Human resistance to follows Resistance due to the threat of the loss of to failed change efforts Resistance due to forced occurs too rapidly for the organization affected bythe change must know why spread disinformation especially when no concrete facts can be presented quality of the deployed system In lack of adequateuser training Most likely it is some to change is an inherent part of the need to be altered Von Stackelberg Similarly many organizations back tobeing highly change resistant-i e the normal state because it permitschange to be introduced at a fear of the unknown habit loss of rewards andprivileges not four key directors Managing Finance Customer improve productivity and customer service since itwould not only give the information provided only serves of the rewards and privileges associatedwith position power Secondary to performance Time is also a factor and it is not all of thishas happened in the middle of be one of the architects of absorbed enterprise or was this someone who was no longerproviding been designedand implemented neither will be good enough to factors presented above Given he is in been mandated References Anderson T reasons Stackelberg P Resistance to change If this paper is not what you are looking for, you can search again: Search 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